In the democratic upheaval of the 21st century, citizens still want the protection of laws and the ability to choose representatives, but those powers are no longer enough to make government legitimate in the eyes of the people. Citizens also want to contribute directly.
In the 20th century, the legitimacy of governments was based almost solely on the rule of law and the right to vote.
In the future, governments may rise or fall depending on whether they are allowing citizens to take meaningful roles in agenda-setting, decision-making, problem-solving and community-building.
Changes in democracy are occurring now because of tectonic shifts in the relationship between citizens and government.
As a population, we are better educated than ever before. We are not as deferential to expertise and authority as we once were. And we are networked through the internet to an almost infinite number of potential connections and sources of information.
In other words, the people have more capacity. The question of whether governments, civil society, and other institutions can develop the ability to unleash that capacity underlies most of the public problems we face.
This new reality of rising citizen capacity makes some public servants uncomfortable. Trapped in systems designed to protect their expertise, besieged by people who no longer believe their data or respect their authority, and faced with hostile constituents at public events, public officials are understandably sceptical about the virtues, capabilities, and good sense of their fellow men and women.
In turn, citizens are sceptical about the virtues, capabilities, and good sense of their public officials.
People are used to having choices in every other aspect of their lives—what to buy, where to live, how to earn a living—but there are few choices they can make in the public sector, other than which of two candidates to pick in each election. In the United States, the level of trust in government has reached the lowest point on record.
The official, conventional processes for public engagement consist mostly of boring meetings in which citizens are given only a few minutes at a microphone to complain to their public officials.
This text is part of #DearDemocracy, a platform on direct democracy issues, by swissinfo.ch.
These meetings are almost completely useless for overcoming the divide between citizens and government; in fact, they seem to be making matters worse.
The mismatch between what citizens expect and how governments operate is wide. For the most part, our political systems are still republics, not functioning democracies.
But over the past decades, some governments have pioneered new processes, formats, and structures for engaging the public.
Tapping the potential
The innovations that have emerged in recent years include intensive face-to-face deliberations, convenient online tools, and “high-impact volunteering” initiatives that tap the potential of citizens to solve public problems.
Many of these innovations satisfy the fundamental needs and goals of citizens, illustrating the potential of public engagement for making difficult decisions and addressing formidable challenges.
So far, these kinds of efforts are the exception rather than the rule. On the whole, the principles and practices they demonstrate are not deeply embedded in the ways that governments and communities operate.
If governments can move further, from temporary democratic projects to embedded democratic practices, they may achieve greater legitimacy by giving citizens more of what they want:
Public Transparency — not just making government information and data available to the public, but the extent to which that information is presented in ways that make it easier for people to absorb, understand, and act on it.
Civic Engagement — opportunities for people to work together, with the support and recognition of government, to solve problems or seize opportunities to improve their communities.
Direct Democracy — good processes for making those collective decisions, including opportunities for people to set the agenda through initiatives and make decisions through popular votes.
Employing these democratic practices as part of standard government operating procedures can be transformative.
In countries and communities that have more participatory forms of governanceexternal link, citizens are more likely to trust governmentexternal link, trust their neighbours, and pay their taxes.
Governments are more likely to complete planned projects and manage public finances efficiently, and have fewer incidents of corruption.
“A place to sit down”
Finally, there is another promising way to build government legitimacy, one that is frequently overlooked because it is a quality we tend to associate with community rather than government.
When people come together regularly to socialise, form relationships, and feel like they belong to something—and if the people in those settings feel like they can interact with government in some meaningful way—then the society as a whole seems to have a greater sense of confidence, well-being, and trust in public institutions.
The political philosopher Hannah Arendt once remarked, “Democracy needs a place to sit down,” and that sentiment may be even more true today, even though these gatherings may now be online networks and not just face-to-face meetings.
Whether and how people get together may seem more like a private matter than a government concern. But some of the best examples of thriving local democracy have come about because public officials helped to support, connect with, and learn from citizens meeting in community centres, schools, bars, restaurants, and online.
The city of Decatur, Georgia, has found creative waysexternal link to include the community, from a Budget Expo, complete with "Touch the Budget" and Budget Bingo, to hosting “Budgets and Beer” nightsexternal link at a downtown bar, where city employees brought poster boards to help explain public finance issues and surveys to gather citizen input.
“Meet and Eat”, a weekly lunch in Buckhannon, West Virginia,external link has helped citizens plan and establish a new farmer’s market and new bike trails.
The residents and employees of Jun, Spain, use Twitter to communicateexternal link about everything from streetlight replacement to matters of EU policy — along with advertising social events, booking doctor’s appointments, and finding lost pets.
The Brazilian cities that first began organising Participatory Budgetingexternal link over 20 years ago made it work in part because the process has always been highly social, regular, and sustained (Participatory Budgeting is now one of the most widespread democratic innovations, having reached over 3,000 cities worldwide).
In all of these places, engagement works because it meets a diverse array of people’s needs. These cities have succeeded because they pulled the social world and the political world closer to one another, showing how governance can become more congenial, more rational, and more fun.
For decades, we have clung to a political system that provides basic human rights, the opportunity to vote for our representatives, and little else. All over the world, this limited form of democracy is losing ground to authoritarian rulers.
To establish trust and legitimacy with citizens, the next democracies must embody a better understanding not only of what citizens want, but of what and how citizens can contribute to government.
This article - slightly adapted by people2power.info and swissinfo.ch - is a contribution to Inquiryexternal link, produced by the Berggruen Instituteexternal link and Zócalo Public Squareexternal link where this text was published firstexternal link.