The Ombudsman’s office liaises between the public and people and institutions affected by media reports, on the one hand, and the editorial teams at swissinfo.ch, on the other.
The Ombudsman’s office deals with complaints about published editorial content pertaining to violation of the content-related provisions of Articles 4-6 of the Federal Law on Radio and Television, examines them and endeavours to find a solution that is acceptable to both parties.
Anyone is entitled to lodge a complaint about editorial content published on swissinfo.ch. Complaints must be submitted in writing. A short explanation should be provided as to why the editorial content is felt to be sub-standard.
The Ombudsman’s office acts independently in performing its work. On an administrative level, it reports to the audience council.
Contact and further information
Sylvia Egli von Matt, Ombudswoman: