The Ombudswoman’s office liaises between the public and people and institutions affected by media reports and the editorial teams at swissinfo.ch.
The Ombudswoman deals with complaints pertaining to violation of the content-related provisions of Articles 4-6 of the Federal Law on Radio and Television, examines them and endeavours to find a solution acceptable to both parties.
Anyone is entitled to lodge a complaint about editorial content published on swissinfo.ch. Complaints must be submitted in writing. A short explanation should be provided as to why the editorial content is believed to contain errors or unfair bias.
The Ombudswoman’s office acts independently in performing its work. On an administrative level, it reports to the Public Council.
Contact and further information
Sylvia Egli von Matt, Ombudswoman: