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Ombudswoman’s office

The Ombudswoman’s office liaises between the public and people and institutions affected by media reports, on the one hand, and the editorial teams at swissinfo.ch, on the other.

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The Ombudswoman’s office deals with complaints about published editorial content pertaining to violation of the content-related provisions of Articles 4-6 of the Federal Law on Radio and Television, examines them and endeavours to find a solution that is acceptable to both parties.

Anyone is entitled to lodge a complaint about editorial content published on swissinfo.ch. Complaints must be submitted in writing. A short explanation should be provided as to why the editorial content is felt to be sub-standard.

The Ombudswoman’s office acts independently in performing its work. On an administrative level, it reports to the Public Council.

Contact and further information:

Sylvia Egli von Matt, Ombudsman
ombudsstelle at hotmail.ch

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