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One in five Swiss post offices to close over next four years

Roberto Cirillo, CEO of Swiss Post, speaks during an interview with yellow post boxes in focus in the background with the Swiss Post logo
It has not yet been decided which locations will be closed. Swiss Post will continue to have a nationwide network with 600 company-operated branches and 2,000 serviced locations across the country, Keystone / Peter Klaunzer

Swiss Post will close about one in five of its branch offices by 2028. This means that in four years' time there will only be 600 post offices serving 2,000 locations. No jobs should be cut as a result.

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“We have to acknowledge that there has been a change in customer behaviour over the last four years,” Swiss Post CEO Roberto Cirillo told the Keystone-SDA news agency on Wednesday. The services at the counter are being used less and less. This is why Swiss Post must adapt its network.

No employees will be made redundant as a result of the reduction, Swiss Post said. Cirillo said that due to the large number of people retiring, Swiss Post would be hiring more staff across all of Switzerland over the next few years rather than implementing layoffs. “We will have to see how things differ on a case by case basis for each location,” said Cirillo.

Service centres

According to the CEO, it has not yet been decided which locations will be closed. Swiss Post will continue to have a nationwide network with 600 company-operated branches and 2,000 serviced locations throughout Switzerland, “in the valleys as well as in the cities”. But the format is changing.

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A woman in a brown coat walks in the road. Behind her is a large Swiss Post branch, with the ‘+P’ logo in red (+) and yellow (P) above the door and a wall of bright yellow Post lockers

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The branches are being developed into “service centres”, wrote Swiss Post. It is working together with banks, insurance companies, and authorities. Over the next four years, Swiss Post will invest over CHF100 million in staff, the modernisation of branches, and the development of new formats.

For locations where post offices must be closed, Swiss Post will work with municipalities to find follow-up solutions. For example, the “branch with partner” or the in-house service formats have proved successful. “We are confident that the population will continue to enjoy high quality public service from Swiss Post in the future,” said Cirillo.

A strengthened market position

As a provider of digital communication services, Swiss Post also wants to promote digital transformation in Switzerland and ensure the secure handling of data for all individuals, companies, and authorities, according to the press release. The fleet of vehicles is to be converted to emission-free models and Swiss Post will invest in the vehicle-charging infrastructure in Switzerland.

+Swiss Post wants to save CHF42 million

However, for Swiss Post to continue to develop in the future and finance its public service without taxpayers’ money, it needs “appropriate legal and regulatory framework conditions”. Swiss Post therefore expects politicians to set the course for a basic service mandate of Swiss Post starting in 2030.

Adapted from German by DeepL/dkk/sb

This news story has been written and carefully fact-checked by an external editorial team. At SWI swissinfo.ch we select the most relevant news for an international audience and use automatic translation tools such as DeepL to translate it into English. Providing you with automatically translated news gives us the time to write more in-depth articles.

If you want to know more about how we work, have a look here, and if you have feedback on this news story please write to english@swissinfo.ch.

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