Swissair brings in more staff to tackle delays
The national carrier Swissair has announced it is to employ 70 additional passenger service staff to try to offset what it calls the "chronic delay situation" at Zurich Airport.
The staff will work for the SAirGroup's handling company, Swissport Zurich, and should be in place by the time the summer 2001 schedules go into effect.
Swissair said an internal working group had been studying the problem of delays for six months and was now beginning to implement more than 80 individual measures aimed at improving the punctuality of Swissair flights.
A statement said that the extra staff would be helping customers and ensuring correct and timely process management in customer-related service aspects.
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